Dubai, United Arab Emirates: April 3rd, 2023- Call centers for customer service is one significantly growing field in the business world, as it unlocks various business opportunities, whether in the fields of medical tourism, investments, real estate, and many other areas where effective communication is a core necessity to retain clients. Since English is the global communication language, and call agents are required to be highly proficient in English, Englease stepped forward to launch its new program: English for call centers program. This is a modern and specialized solution that aims to help customer service employees acquire and master essential English language competencies to upskill, achieve professional excellence, and communicate confidently with clients from across the world. Consequently, the program will help agents succeed in attracting more foreign clients and provide the best services to boost the overall performance of the businesses they represent on a local and global level.
The importance of English language mastery in the customer service departments lies in the fact that it enables agents to communicate fluently with customers, understand and meet their urgent needs, and maintain clients’ satisfaction by effectively avoiding misunderstandings and eliminating concerns.
The “English for Call Centers” program at englease focuses on training employees on using a wide range of industry-specific vocabulary, acquiring and applying effective English communication skills, dealing confidently with different customers and attitudes through on-hand practice for various realistic scenarios. The program also trains employees to enhance their general knowledge about clients’ cultural differences to better assess their needs and address their concerns and solving unexpected problems.
Finally, this specialized program provides a convenient and synchronous way to train existing customer service employees at different companies. It also offers a range of features to support career development, including a dashboard to monitor trainees’ progress, in addition to an assessment tool for hiring managers to determine language training requirements for potential candidates.